Return & Refund Policy

Updated at 2023-04-04

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  -Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Yayasan Jantung Kongenital Malaysia, that is responsible for your information under this Return & Refund Policy.

  -Customer: refers to the company, organization or person that signs up to use the Yayasan Jantung Kongenital Malaysia Service to manage the relationships with your consumers or service users.

  -Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Yayasan Jantung Kongenital Malaysia and use the services.

  -Service: refers to the service provided by Yayasan Jantung Kongenital Malaysia as described in the relative terms (if available) and on this platform.

  -Website: Yayasan Jantung Kongenital Malaysia’s site, which can be accessed via this URL: https://mycongenitalheart.org

  -You: a person or entity that is registered with Yayasan Jantung Kongenital Malaysia to use the Services.

Return & Refund Policy

Thanks for making a donation to Yayasan Jantung Kongenital Malaysia. We appreciate the fact that you chose to donate to us.

As with any shopping experience, there are terms and conditions that apply to transactions at Yayasan Jantung Kongenital Malaysia. The main thing to remember is that by placing an order or making a purchase at Yayasan Jantung Kongenital Malaysia, you agree to the terms set forth below along with  Policy.

If there’s something wrong with your donation, or if you are not happy with it, you will not be able to issue a refund for your donation.

Refunds

We strive to serve our donors with the best experience.

We follow certain policies to ensure transparency, efficiency, and quality customer care:

  -We DO NOT allow returns on donations – online or offline.

  -Refunds are NOT given for any purchases made – be they online or offline.

For International Orders:

  -We DO NOT support Exchanges or Returns.

  -Orders already processed cannot be returned, canceled or refunded.

  -If you face any issues, please contact our Support Team immediately.

Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.

Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.

Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

 -Via Email:  contact@mycongenitalheart.org

 -Via Phone Number:  +60166200217

 -Via this Link:  https://mycongenitalheart.org/contact/

 -Via this Address: VO-247, Common Ground Q Sentral, Unit 39-02 (East Wing), Q Sentral, 2A Jalan Stesen Sentral 2, Kuala Lumpur Sentral, 50470 Kuala Lumpur, Malaysia